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Apply for a Refund

Our customer satisfaction is important to us. If your unlock code was not successful you can apply to get a full refund.

IMPORTANT:

According to our refund policy, we cannot provide refunds if:

 

According to our refund policy, we can only provide you a full refund if:

 

HOW TO APPLY FOR A REFUND:

You can apply for a full refund by sending us a short video. 

The video must contain 3 things. 

1. Show the IMEI number of your phone.

2. Enter the unlock code. 

3. Show the error "Unsuccessful unlock" 

This short video is required to report your problem and you will receive a refund for the full amount you paid. 

When you are done recording your video, you can upload it to Dropbox or YouTube and send us the link to support@unlockpanda.com and we will provide you a full refund immediately.

Your video should look like this: http://youtu.be/iszClcZspug